Experts suggest you calculate the economic value of behavioral changes through the use of the following metrics: improved productivity; decreased absenteeism/turnover; decreased length of stay ( LOS); improved quality metrics; decreased turn-around-time; increased patient satisfaction scores; increased value of innovation suggestions in the pipeline and an improved reputation.
The American Hospital Association published a report in January 2011 titled, “A Call to Action: Creating a Culture of Health.” Seven recommendations were identified and Recommendation #3: Provide a Variety of Program Offerings for Employees with at least one of the offerings being an “intensive coaching activity.” The American Organization of Nurse Executives has stated their support of the use of Executive/Business Coaching services for their members.
The research findings support the efficacy of coaching and, if metrics for measurement are clearly and accurately identified prior to the launch of any coaching engagement, the ability to demonstrate a positive return-on-investment will be present.
Few healthcare organizations have achieved the status of a “healthy work environment”. The industry knows what the requirements and components are to make it happen yet it remains elusive. Coaching may be the link that has been missing in the execution of previous plans.
Definition of Insanity:
Continuing to do what you have always done but expecting to achieve different results.
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