What is a Teleclass?

A teleclass is a small groups of students gathered gather together via the telephone for the purposes of learning. Teleclasses are highly interactive and an extremely flexible way of learning.

At ICA we have a contract with Voicetext to rent a "bridgeline" 24 hours a day, 7 days a week. This means we can schedule classes across 4 timezones and make sure you can dial in no matter where you live. And because there is no software to download or web based technology to worry about you can literally dial in from anywhere using any device you like! (Our students mostly use landlines or skype)

You can dial into a
Teleclass from any device...

The Anatomy of a Teleclass

The samples below are LIVE recordings from our Coaching 101 course. In this course prospective students dial in to one of our scheduled training calls and participate alongside our enrolled students. It is absolutely, hands down the best way to get a feel for a class (Register here for the next Coaching 101 class)

Every ICA Teleclass Includes the Following Activities


The first 5 minutes of every class is spent welcoming and connecting with students. Our students dial in from countries all over the world so this is often a very interesting process. The trainer will also make a note of who is present.

In this sample Rob Stringer welcomes students [What is Coaching?]

Leon Vander Pole welcomes students. [Reframing Perspectives]


Each teleclass is connected to a PDF module in the ICA Learnsite. It is not essential that you download and read the module before class, but most people do. The trainer will start each class with a presentation of the topic. This will not be a repeat of existing material in the PDF, but rather a personal and professional interpretation of the concepts and skills presented in the module.

Rob Stringer explores a definition of coaching  [What is Coaching?]

Lorna Poole talks about the role of taking action [Action vs Delay]

Leon Vander Pole on 5 elements of Perspective [Reframing Perspective]


What can we say? We are a coaching school, we HAVE to start each session off by celebrating strengths and acknowledging achievements. Most classes will dedicate 5 - 10 minutes to student sharing.

Rob Stringer invites students to share. [What is Coaching?]

Lorna Poole talks to students at the beginning of [Action vs Delay]


The longest section of our teleclasses is devoted to dialogue. Based on Paulo Friere’s principles of education which in turn builds on the Socratic Method, dialogue education uses questions to stimulate learning and students are actively engaged with the content rather than being dependent on a teacher.

In ICA teleclasses our trainers specialize in asking powerful questions and facilitating dialogue in a way that connects theory with practice.


Lorna conducts an "Action" exercise that students can then try with clients


What can we say? We are a coaching school, we HAVE to start each session off by celebrating strengths and acknowledging achievements. Most classes will dedicate 5 - 10 minutes to student sharing.

There are no audio examples of live role play coaching sessions because our students elect to practice these in private


Not only do our trainers bring their knowledge and experience of coaching into the classroom with their amazing facilitation and training, but they also share resources, books and case studies. They often post these in their private folder in the forum after class for the benefit of students unable to attend

Leon Vander Pole shares a resource on 'Appreciate Intelligence'

Recordings are great, but there is nothing like the real thing.

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The Value of  Teleclasses for Learning

In many ways our teleclasses are run like University tutorials. There is a pre-determined topic and an experienced coach trainer facilitates the call. Students are invited to participate in discussion and raise questions or challenges for consideration.

  • Focus on Language & Tone

    Telephone coaching is extremely powerful, possibly even more so than face to face. This is because the coach does not have to maintain eye contact and nod “politely” Rather then can focus in on language and tone. And for the client it is less confronting so they are often more likely to go deeper.

  • Reflective Learning

    Face to face training often involves travel costs and often runs for days. It is what we call “fire hose” training – delivering a whole lot of content in a short space of time. Teleclasses on the other hand, are short bursts of learning that allow for reflection and practice in between. Much better for learning.

  • 'Just in Time' Learning

    There has been a lot written about the benefits of ‘Just in Time’ learning, including the ability to study at your own personal speed and intensity, the ability to join conversations in the forum before or after classes and the flexibility of being able to juggle study around work or family commitments.

  • Learn to Coach on the Phone

    Over 80% of our graduates coach on the phone, so it makes sense to get as much practice as you can in this medium. Our training includes coaching role plays in which one student acts as the coach, and another as the client. The role play then occurs with the rest of the students acting as observers and then sharing feedback. Role playing in teleclasses means you are completely prepared to coach for real on the phone, often way before you graduate.