Research Paper By Divya Munjal
(Spiritual Coach, INDIA)
Being a coach in team conflict management and team building, I got the opportunity to coach this team looking to be coached. This case study explores the underlying factors which make or break a teams efficiency and productivity. It shows evidence of how seemingly small factors are the real reasons behind a teams lack of communication.
In this case study, I am including the cases of the team manager and a couple of other members of the team who were the key players in the teams conflict. The rest of the team have not been included as they did not have any significant necessity to be coached nor did they contribute to the team’s issues. Individually all these team members were skilled and had all the experience to do the job at hand. Upon speaking to each one of them separately, the following main points came up.
The individual cases of each team member:
1) Manager (Team Lead)
2) Team member 1 -(named ‘A’ )
3) Team member 2 -(named ‘B’)
4) Team member 3 -(named ‘C’)
5) Team member 4 -(named ‘D’)
After these individual separate sessions, all the team members were called for a couple of group sessions and gently made aware of the conflicts between them.
The team needed honest communication between them and after several group coaching sessions,they were positive that they will now be able to work together. They learnt about each others personality profile and way of working which reduced conflicts significantly and the productivity and positivity among them was at an all time high.