Coaching Case Study: Apply Smart Goals

Coaching Case Study By Will Chambers
(Business Coach (Sales & Marketing), CANADA)

1. Who are the main players in this case study

John, husband and father of two children

2. What is the core problem or challenge you applied your coaching skills to?

• Why is it a problem? Client wanted to explore options to allow them to get up earlier in the morning to kick their day off in the right way to limit anxiety.
• How long has it been a problem? Ongoing for Anxiety has been managed for years but in the last couple of weeks the client has slipped from good habits as the seasons change and the mornings are colder and darker.
• What is the worst thing about this problem? The client mentioned that with their positive routine they could limit 80% of their anxiety. Not doing this changes their mood, day and relationships.
• Why has no one been able to solve it so far? It is an on-going conversation to overcome new scenarios and relapses.

2. What specific coaching skills or approach did you use in this case?

Listening, No Judgement, Reflection, Creation of Structures, Action steps, Future

3. Explain your process in detail

We explored the details of what the client would like to bring to the session and how they would see success by the end of the session. I allowed space and listened to the client. The client repeated several words and phrases which us relayed back to him to explore the importance and understanding. I used observations to reflect back to him some explanations that didn’t seem to be coherent. Through inviting the client to understand what they wanted to change they then explored how they could do it and apply smart goals.

4. What were the results of your process? Was your coaching/program effective? Why? Why not?

Yes, client was very happy at the end of the session. They were quiet and thoughtful. (From experience with this client I know this is a positive sign)They mentioned that they had never been listened to like this before. It enabled them to be authentic and vulnerable. This allowed them to describe the issues using metaphors and then dig into them and understand how to progress forward. We even had time to explore how they can limit relapses in the future.

5. If you could approach this problem again, what would you do differently?

On a couple of occasions I felt pressured into asking another question. I would allow more flow in the conversation and not feel pressured.

6. What are the top 3 things you learnt from this experience?

• To allow flow
• Not to feel pressured in to asking questions.
• To be confident in the coaching process and the client is always in the driving seat.