Coaching Case Study By Anna Baroyan
(Workplace Coach, ARMENIA)
Jane (the name is changed) is an entrepreneur and she is running a business in 3 different areas. She applied for a coaching session to become a wise woman. In her definition of a wise woman is; developing analytical skills, spreading a positive atmosphere, self-affirmed in all spheres of life, becoming a motivational source, and an example for others.
1. Jane (the name is changed) is an entrepreneur for more than 10 years and she is running a business in 3 different areas.
2. What is the core problem or challenge you applied your coaching skills to?
- Why is it a problem? – The basic problem is to develop emotional intelligence. The real problem was found out during the process when the coach asked about the importance of the issue “why this question is important for the client”. The advanced issue/topic of the client was “become a wise woman”.
- How long has it been a problem? – The problem has been more than 15 years.
- What is the worst thing about this problem? – Not controlling emotions during decision making and communication.
- Why has no one been able to solve it so far? – She did not fix that the basic problem is the lack of developed emotional intelligence.
2. What specific coaching skills or approach did you use in this case?
- Creating a coaching agreement,
- Establishing trust, creating rapport,
- Active Listening,
- Powerful questions,
- Techniques to develop EI,
- GROW model.
3. Explain your process in detail
The sessions started with the creating of a coaching agreement with the client, then the coach asked about the outcome of the session, which was “to have more clarity in thoughts and needs”. After with the client, we measured the success of the issue and current position in comparison with the goal. After measuring the progress, we discovered what is stopping the client to move forward, what resources the client has, and what is needed to achieve the goal, and what options the client had to move forward. While discovering the resources the coach asked about the importance of the goal and that was the changing point for the client to find out the real goal which was “to develop the emotional intelligence and what exactly the client needs”.
And at that moment with the client, we started to work on the development of EI with specific tools and techniques.
As the outcome of the session was “to have clarity in thoughts and needs” the session has reached its goal and outcome.