A Coaching Model Created by Roxanne Croates
(Career Coach, CANADA)
Self-efficacy: people’s beliefs about their capabilities to perform specific behaviors and their ability to exercise influence over events that affect their lives. Self-efficacy beliefs determine how people feel, think, motivate themselves and behave – Albert Bandura
Coaching may be thought by some as a method of helping a client to change behaviours, when in fact it is more about increasing confidence in a person. Increased confidence leads to taking greater responsibility in life which results in positive outcomes from the client’s perspective.
Def: Become aware of (fact or situation). Online Dictionary
This is a phase of exploration; exploration of the client’s objectives, expectations, belief in self, recognition of core physical, mental, spiritual and emotional qualities. Early in this stage, there may be many objectives sitting all over the map, but by the end, a specific goal will be chosen.
It requires the coach to:
- Ensure that the partnership with the client is a compatible one and appropriate to this particular journey.
- Build the foundation for a trusting relationship. Create a feeling of security through the creation of a safe and trusting space. The client needs to be confident that when confronted with a challenging situation, the coach will be there to provide the support and skill needed to guide them through it.
- Provide silence and space.
- Avoid judgment
- Be very curious and deeply explore the client’s motivations for change
Help the client to identify the goal through self-discovery and explore the areas which will move the client toward needs fulfillment by identifying aspects such as:
- Assist the client to uncover underlying beliefs and areas of self-deception with the aim of building greater self-awareness
- Clarify with the client the goal and gauge the willingness and commitment to achieving the objective.
Strategy/Preparation – Design Success:
Def: To make a plan
The specific objective has been chosen and it is time to detail the requirements of the journey. During this stage, the required skills, equipment (supports), proper nourishment (type and amounts of ‘fuel’ the client need for the trip), and sources of information from those who have taken this route before will be inventoried. The required mental and physical conditioning of the client will be assessed relative to the objective chosen.
- Place the client in a positive frame of mind – a calm and present space
- Encourage reflection on past successes and techniques
- Map the journey – what will be the first step, identify potential barriers, length of commitment (distance to travel), identify the difficulty of the goal (climb) ahead
- Assist the client to organize the tools and skills that will be of assistance in navigating the path he has chosen to take (use the Discovery phase list to gather confidence and a firm plan of action)
- Guide the client to identify available supports which will be helpful aids in the climb ahead.
- Build a SMART plan (specific as to what, when, where, how, how often and start date) with the client and solidify the commitment for action
Def: The fact or process of doing something, typically to achieve an aim Online Dictionary
This is where the client steps out and performs. In partnership with the coach, the client has made preparations to acquire the tools and skills which are anticipated to be of assistance on this journey. The client is not alone as the coach is present throughout, acting as the guide, watching the performance and stepping in to help navigate difficulties and to act as a sounding board when the client is unsure of the route he is taking.
- Perform with intention (with a clear objective and the solid foundation built in the previous phases, enthuse the client to put his energy into moving forward with confidence)
- Request/challenge (aid the client to maintain forward movement and to stretch personal boundaries)
- Enthuse the client (be the client’s ‘fuel for success’ by keeping the ‘motivation tank’ filled)
- Build a framework of accountability – schedule regular ‘check-ins’ to encourage client to ‘stay with the path’
Def: Make a thorough or dramatic change in the form, appearance, or character of. Online Dictionary
By overcoming obstacles and stretching personal boundaries, the client makes achievements throughout the journey and discovers strengths from within which were not known of before. A realization begins to emerge that the summit is merely a reason to go somewhere new; the real successes lie in the difficulties overcome along the way.
Transformation is brought about in the client through the genuine acknowledgment of the journey and of the experiences encountered along the way. Emphasis is on the client’s learning experience during the action period. Greater awareness of the positive shifts made of the client’s self-awareness, belief structure and the impact these have on the control gained over choices made are evidence of transformation. The change will give myriad opportunities for further personal achievements.
During this phase, the coach can follow-up and assess the outcomes to:
- Reinforce the client’s belief in self
- Ensure the client understands the power is from within, and that we, as coaches, draw that power forth from the client
- Assist the client to acknowledge achievements made
- Guide the client to explore the challenges encountered in the journey then,
- Shift the focus onto celebrating the uniqueness and strengths that allowed the attainment of the goal and how these will bring success to other areas of life as well as serving to bring success to future objectives
- Encourage the client to make a choice on future steps; to continue, revise, begin over or do no plan at all. Depending on the client’s choice of next steps, return to the Discovery or Planning Phase of the model.
- Celebrate the smallest of successes – help to build confidence in the client in order that there is a solid feeling of confidence, enough to continue on with further journeys.
- Encourage the client to assimilate the positive achievements into all of life.
Satisfaction or happiness as a result of fully developing one’s abilities or character. Online Dictionary
This phase is ongoing and is a result of a successful coach/client relationship. The coach and client have partnered together to achieve a meaningful and satisfactory result for the client. As a result, a lasting foundation of confidence will have been built into the client’s life.
A ‘fulfilled’ client will:
- Live with confidence
- Celebrate accomplishments
- Be the person with the courage to go forth and accept new challenges
- Acknowledge the client’s creative and resourceful qualities and recognize that his/her potential is only limited by self beliefs
- Continue to ‘stretch’ personal boundaries
- Strive for self-actualization